All Australian and New Zealand orders are shipped via DHL Express which offers overnight express postage to major cities and 1-3 day delivery for regional areas. A $10 flat rate fee applies to all purchases under $350. Free shipping is offered on all domestic orders over $350 and will be applied at checkout. Please note that we do not ship to PO boxes.
Free shipping is not valid during sale periods. During the Flash Sale and Christmas period please allow to 7 - 10 days shipping in case of delays through DHL shipping.
All international orders are shipped via DHL Express. Please allow 48 hours for your order to be processed, once collected it is booked on express postage to major cities please allow 5 - 10 day delivery. A $35AUD flat rate fee applies to all purchases under $500AUD. Free shipping is offered on all international orders over $500AUD and will be applied at checkout.
Free shipping is not valid during sale periods.
During the Flash Sale and Christmas period please allow to 7 - 14 days shipping in case of delays through DHL shipping during the holiday seasons.
We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
CHANGES TO YOUR ORDER
If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied, if your purchase has been shipped no changes can be made to your order.
All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. This will also have our ABN and can be used to claim tax when leaving Australia. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day
REFUNDS, RETURNS & EXCHANGES
If you wish to arrange a return or exchange please go through our 'Submit A Return' process located on the menu bar at the bottom of our website. Attempting to return an item in store or to Aje head office without this process approval can result in the return being rejected. Please make sure items are returned in original condition with all original garment tags attached.
Returns that fail to meet these standards will be returned at customer expense. You will be contacted by an Aje staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage, all order exchanges will incur a shipping fee of $10 regardless of total order cost.
Please allow 14 days for your exchange to be processed and re-delivered. Refunds will only be offered on faulty items, wrongfully described items or if we are unable to fulfil your order due to stock availability. No return/exchange/refund are accepted on sale items.
Refunds will only be given for items deemed faulty. Our lovely staff and customer service team are happy to answer any size or fabric related questions to ensure you purchase the correct size. Additionally, our online size guide is a detailed reference to ensure you make the correct size choice. This refund policy applies to change of mind purchases as well unless the product description or image does not reflect the item received.
All purchases can be exchanged for a different size or returned for a credit note within 14 days from purchase, with a notable exception of sale purchases.
All exchanges are subject to availability. Should you wish to exchange for a size that is no longer available we will be able to process a credit note but not a refund.
All sale items are non refundable or exchangeable unless found faulty. Should you find your garment is faulty, we will accept faulty returns and assessments for up to 3 months after purchase.
TERMS OF SERVICE
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only. No responsibility is taken by Aje for loss or damage once the package has been dispatched.